What is Enterprise Productivity Services?
Enterprise Productivity [EP] is a product line of HCL's Digital and Analytics (DNA) business unit and is the platform to deliver a modern digital employee-facing ecosystem for enterprises. Its vision is to empower employees with cutting-edge solutions and products that enhance productivity and help the enterprise on a transformation path keeping it ahead of competition at all times.
Give me a holistic picture of your practice.
Enterprise Productivity is a product line within HCL's DAP (Digital Applications and Platforms, under DNA) wings. This product line had started its journey in 2002 and over the last 12+ years has grown from a pure content management and portal team to a collaboration and productivity practice offering solutions and services towards the transformation of enterprises. We have well defined processes, techniques and solutions to offer to digitally enable our customers and their workforce.
How does your group / practice align with the overall organizational hierarchy?
Enterprise Productivity (EP) is a product line of HCL's Digital Applications and Platforms (DAP) practice which rolls up to HCL's Digital and Analytics (DNA) business unit. EP has its service portfolio spread across 4 areas - Platform Modernization, IntelliForce, Wisdomania and Synergistics. For an overview of our hierarchy, please visit this url.
What are the key service areas of your practice (EP) to address digital workforce pains and needs?
EP has its service portfolio spread across 4 areas - Platform Modernization, IntelliForce, Wisdomania and Synergistics. Platform Modernization deals with traditional Collaboration Platform implementation along with high scale migration of apps, contents and file to disparate destinations. IntelliForce is about handling Workforce in an Intelligent way to deliver best Productivity . Wisdomania is the area of managing enterprise wisdom or knowledge end-to-end. And Synergistics provides capabilities across Collaboration, Engagement, Networking, Process Improvement and IOT, towards a Digital Workforce. For details, please visit this url.
Do you offer Consulting Services?
Yes we do. Transformational Consulting or Advisory Service is one of the key offerings of EP. Our Advisory offerings cut across all 4 service areas, while the exercise, approach and output is guided by our eUnomia product suite. Consulting is offered for Functional, Strategic as well as Technical asks.For details, please visit here.
What are your technology capabiliities to support your offerings?
EP has core competency in Microsoft products and services across O365 and Azure and the partner ecosystem of governance tools, accelerators and migration suites. It also has exposure and expertise in open source solutions / products and consumer product platforms such as Facebook, Amazon etc. For additional details, please visit here.
Who are your key partners?
We have close relationships with many product vendors especially around our core services and offerings. With Microsoft, EP has a Gold Digital Partnership. Similarly we have partnership with next-gen niche search product vendor - Search Technologies, and work closely with other companies such as Callidus, Workato, Metalogix, Quest etc. For additional details, please visit here.
What are your top IPs/Frameworks?
The Enterprise Productivity (EP) product team has developed a multitude of solutions and frameworks over the years. Our core frameworks are aligned to our strategic product line eUnomia. Our solutions are aligned to our EmpFinesse™ product. For a comprehensive list, please visit here.
Can you share industry experience with respect to your capabilities?
Please visit our Experience page for viewing the detailed case studies.
Do you have demos that I can go through?
We have recorded demos of every solution listed within the dedicated page in our EPS Portal. Please browse any solution and watch the video hosted in this page.
For a list of our customer demo's, please visit please visit here.
What are your top solutions?
EP has its core product - EmpFinesse™ to enable a digital workforce with support from eUnomia for Governance guidance. These two products are leveraged to provide solutions across 4 service areas - Platform Modernization, IntelliForce, Wisdomania and Synergistics. A summary of our top products, services and solutions can be viewed here.
Please provide details of your experience with respect to collaboration and social capabilities.
HCL has implemented collaboration and enterprise social platforms for numerous global customers. We have experience of leveraging popular enterprise social tools like Slack, Yammer, MS Teams, as well as SharePoint Social tools etc. such as enterprise messaging platforms, collaboration hubs and bulletin boards.
Please visit this page on our points of view on popular collaboration and social tools.
Our experience of delivering solutions to our customers are available here.
What are your services and capabilities around application modernization?
Application modernization (included in our Platform Modernization service) is the process of transforming an existing application into a strategic busines asset aligned with the latest technology practices, leading to renewal or enhancement of its value. An overview of our capabilities and offerings in this area are available here.
How do you provide ASM - Application Support and Maintenance services?
HCL’s approach to support services is based on the model that services should be defined through organizational capabilities supported by robust service management processes. Our experience in managing on premise or cloud systems for over 100 large organizations globally has enabled us to develop extensive experience in providing support and maintenance of similar nature. Please visit the following page for a summary of our ASM capabilities here.
Where are your resources located? What is the resource spread?
We have an overall head count of 850+ resources both at onsite & offshore; Onsite details: NA-54%, EMEA-27%, APAC-10%, ANZ-9%. Offshore details: NCR-50%, Chennai-29%, Kolkata-8%, Bangalore-9%, Hyderabad-3% & Pune-1%.
Do you have referenceable customers?
Do you offer solutions and capabilities on virtual assistants / chatbots?
Yes we do. We have a particular focus on AI powered enterprise enablement and have designed, developed and successfully leveraged a cognitive product known as EmpFinesse™ offering a rich gamut of features including Chatbots, Integration with NLP/AI products like MS LUIS, MS QNA Maker, Google DIalogFLow etc., Machine Learning enabled services, Access channels, Smart enterprise orchestration options, Intelligent utilities like contextual content delivery, smart search etc. Please visit this page. for additional details.
What are your capabilities and offerings leveraging a SaaS model?
We offer customers an option to leverage several of our traditional and new-age productivity products, solutions and frameworks such as EmpFinesse, NotesPoint Migration Suite, File-O-Cloud, Mobility Framework on SaaS. We can provision other tools and platforms on a SaaS model based on specific needs of customers. Please refer to EPS Portal for further details.
How would you help enable a Digital workplace or workforce?
A Digital Workplace boosts workforce productivity, agility, engagement and empowerment via effective positioning of digital assets and capabilities on the enterprise application landscape. We have a unique set of micro-assets and solutions which can significantly contribute to fulfilling Digital Workplace needs. For details, please visit here.
How does HCL build and support custom solutions on SharePoint?
HCL's matured (12+ year old) Enterprise Productivity product team consists of about 850+ expert consultants delivering end to end solutions leveraging all OOTB and custom capabilities of SharePoint. A snapshot of our skills w.r.t SharePoint can be viewed here.
HCL effectively leverages its home-grown assets and the high proficiency of its SharePoint consultants to support custom solutions (JavaScript, JQuery, HTML, CSS, Client/Server Object models etc.) across AD, ASM and Migration requirements of its customers globally.
Do you offer Mobility services around SharePoint?
EP has a couple of products on SharePoint and other platform to address mobility needs – Collaboration On The Go, Enterprise Flipboard and Mebile. For details, Please visit this page.
Do you have capability on user experience and design (UXD) using SharePoint Solutions?
Our User Design Services follow a participatory User Centered Design (UCD) methodology which focuses on alignment between organization goals and user requirements. This approach helps in profiling the users appropriately (using Personas) and designing the system according to their requirements. EP service - Intelliforce offers solutions on quick enablement of UI leveraging this methodology. Details are availble here.
Please share your catalog of hi-level services on the SharePoint platform.
SharePoint service is a subset of our Platform Modernization Service under Enterprise Productivity. It is a 12+ year old product group which consists of about 850+ expert consultants delivering end to end services ranging from advisory, governance definition, upgrade/migration, implementation, administration and support in the SharePoint eco-system. We also offer an array of frameworks (operational and technical) and re-usable assets which add significant value to HCL's SharePoint implementation and Support services. For details on our SharePoint capability, Please visit this page.
