With enlarged workforce and increased Ticket load, Help Desk executives are often overwhelmed with kind of work pressure they face. On the other hand the users are also frustrated having a long waiting time on phone and a eventually receiving a delayed support even for a simple problem. To make this situation turned into a win-win, Conversational BOTs are the best alternative to choose. Those can just resemble the human executives offering same warmth in conversation, be it textual or verbal, in a faster and more elegant way. The elegancy comes when it offers the solution then and there by digging the successful resolutions from history, rather than sending the issue for resolution to SME queue. Elegancy also comes when additional and proactive information is delivered increasing user delight and saving time for users, in turn contributing to enterprise productivity. And in this overall value addition to users, help desk load also gets reduced ensuring overall better service.
